Microsoft CRM Training

Jason Ketteman — Tue, 30 Sep 2003 03:19:00 GMT

Well, last week was a pretty good week for me, all told. I taught another set of Microsoft CRM classes. I taught the 3-day Installation and Configuration class, then the 2-day Customization class. It was a partner class, meaning that all of the students were Microsoft Business Solutions Partners, just like Quilogy. You just never know how that's going to go.

However, much to my pleased surprise, it went very well. The class was totally engaged, participated, was candid in dialog, totally NOT the obnoxious stuff that some Partners are. I mean, really, what is being rude to me and others in the class going to help the course experience?

In any case, it was very good. The students seemed very happy and indicated as much on their evals, which is always great. It's not that the week didn't have it's share of mishaps, but they separated course issues away from me and my teaching ability.

If you're in the market for Microsoft CRM implementations or training, drop me a line... :)

Topic ideas for MSCRM articles...

Jason Ketteman — Sun, 28 Sep 2003 15:19:00 GMT

I think I'll have an area dedicated to Microsoft Customer Relationship Management (MSCRM) v 1.0 (and future versions, of course). Of course, there are official Microsoft-sanctioned and managed sites on the product, but as someone that does quite a bit with the product, there's not a resource focused on the hard-core technical junk that one may run into.

So, I'll be collecting suggestions for topics, as well as creating plenty of my own. If you have an question or suggestion for an article, please let me know.

Thanks. Later.